Complaint and State Contact Information

Students are encouraged to contact Rutgers University prior to filing a complaint with any agency. If Rutgers University is unable to satisfactorily resolve a problem, students can contact the Middle States Commission on Higher Education or one of the following agencies in New Jersey.

Middle States Commission on Higher Education
3624 Market Street
Philadelphia, PA 19104
Tel: 267-284-5000

New Jersey Commission on Higher Education
PO Box 542
Trenton, NJ 08625
nj_che@che.state.nj.us

New Jersey Division of Consumer Affairs
124 Halsey Street
Newark, NJ 07102
http://www.njconsumeraffairs.gov/

If a student resides outside of New Jersey, the student may contact the state agency that handles complaints for his or her state. Here is a list of contacts for each state in which a student may file a complaint.

Alabama
Alabama Commission on Higher Education
PO Box 302000
Montgomery, AL 36130-2000
http://www.ache.state.al.us/Content/Departments/NRI/federal-reg.pdf

Alaska
Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
EED.ACPE-IA@alaska.gov
http://acpe.alaska.gov/ABOUT_US/Consumer_Protection

Alaska Office of Attorney General
Consumer Protection Unit
1031 W. Fourth Avenue, Suite 200
Anchorage, AK 99501
attorney.general@alaska.gov
http://www.law.state.ak.us/pdf/consumer/FORM_complaint.pdf

Arizona
Arizona State Board for Private Postsecondary Education
1400 W. Washington Street
Room 260
Phoenix, AZ 85007
http://ppse.az.gov/complaint

Arkansas
Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
423Main Street, Suite 400
Little Rock, AR 72201
http://www.adhe.edu/institutions/academic-affairs/institutional-certification-advisory-committee/grievance-form

California
Attorney General’s Office
California Department of Justice
Attn: Public Inquiry Unit
P.O. Box 9044255
Sacramento, CA 94244-2550
http://ag.ca.gov/contact/complaint_form.php?cmplt=PL

Colorado
Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
http://highered.colorado.gov/Academics/Complaints/default.html

Connecticut
Connecticut Department of Higher Education
61 Woodland Street
Hartford, CT 06105-2326
info@ctdhe.org

Connecticut Department of Consumer Protection
165 Capitol Avenue
Room 110
Hartford, CT 06106
trade.practices@ct.gov
http://www.ct.gov/dcp/lib/dcp/pdf/forms/consumer_statementcpfr-2_rev_8-06_edited1106.pdf
Consumer Complaint Hotline: (800) 842-2649

Delaware
Delaware Higher Education Office
John G. Townsend Building, suite 2
Dover, DE 19901
dheo@doe.k12.de.us

Delaware Attorney General
Consumer Protection Wilmington
820 N. French Street, 5th floor
Wilmington, DE 19801
consumer.protection@state.de.us

District of Columbia
District of Columbia Office of the State Superintendent of Education
Higher Education Licensure Commission
810 First Street, NE, 9th Floor
Washington, DC 20002
http://osse.dc.gov/service/public-complaints

Florida
Florida Commission on Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
http://www.fldoe.org/policy/cie/file-a-complaint.stml

Georgia
Georgia Nonpublic Postsecondary Education Commission
2082 E. Exchange Pl. #220
Tucker, GA 30084-5334
http:// gnpec.org/consumer-resources/

Hawaii
Hawaii Postsecondary Education Authorization Program
P.O. Box 541, Honolulu, Hawaii 96809
hpeap@dcca.hawaii.gov
http://cca.hawaii.gov/hpeap/student-complaint-process/

Idaho
Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street
PO Box 83720
Boise, ID 83720-0037
http://www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp

Illinois
Illinois Board of Higher Education
1 North Old State Capital Plaza, Suite 333
Springfield, IL 62701
complaint@ibhe.org
Institutional Complaint Hotline: (217) 557-7359

Indiana
Indiana Commission for Higher Education
101 W. Ohio Street, Suite 300
Indianapolis IN 46204-4206
http://www.in.gov/che/2744.htm
complaints@che.in.gov

Iowa
Iowa Student Aid Commission
430 E. Grand Ave., 3rd Floor, Des Moines, IA 50309
info@iowacollegeaid.gov
https://www.iowacollegeaid.gov/content/constituent-request-review

Kansas
Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
http://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process

Kentucky
Kentucky Council on Postsecondary Education
1024 Capital Center Dr. #320
Frankfort, KY 40601-7512

Office of the Attorney General
Capitol Suite 118
700 Capitol Avenue
Frankfort, KY 40601-3449
consumer.protection@ag.ky.gov
http://ag.ky.gov/family/consumerprotection/complaints/Pages/default.aspx

Louisiana
Louisiana Attorney General Office
Consumer Protection Section
PO Box 94005, Baton Rouge, LA 70804
ConsumerInfo@ag.state.la.us
1-800-351-4889, 225-326-6465
http://www.ag.state.la.us/Complaint.aspx?articleID=16&catID=15

Complaints may also be sent to: Louisiana Board of Regents, Attn: Nancy Beall or Dr. Larry Trembly, PO Box 3677, Baton Rouge, LA 70821-3677 http://www.regents.la.gov/assets/docs/2013/03/Board-of-Regents-SARA-Student-Complaint-Form.pdf

Maine
Maine Department of Education
anita Bernhardt - Complaints
23 State House Station
Augusta, ME 04333-0023

Maine Attorney General
Consumer Protection Division
6 State House Station
Augusta, ME 04333
http://www.maine.gov/ag/consumer/complaints/complaint_form.shtml

Maryland
Maryland Higher Education Commission
6 North Liberty Street
Baltimore, MD 21201
http://www.mhec.state.md.us/career/pcs/gripe.asp

Maryland Attorney General
Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202
consumer@oag.state.md.us
https://web.oag.state.md.us/editor/customer/onlineformhelpers/formviewer.aspx?filename=MUGeneral.htm
Consumer Protection Hotline: (410) 528-8662

Massachusetts
Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108
http://www.mass.edu/forstudents/complaints/complaintprocess.asp

Michigan
Michigan Department of Licensing and Regulatory Affairs, Bureau of Commercial Services, Licensing Division
Dept. Of Licensing and Regulatory Affairs
Corporations, Securities & Commercial Licensing
Schools and Licensing
PO Box 30018
Lansing MI 48909
http://www.michigan.gov/documents/lara/LCE-992_0715_494884_7.pdf .

Minnesota
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
http://www.ohe.state.mn.us/mPg.cfm?pageID=1078
 
Mississippi
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453

Consumer Protection Division
Office of the Attorney General
State of Mississippi
PO Box 22947
Jackson, MS 39225-2947
http://www.ago.state.ms.us/index.php/contact (email)
http://www.ago.state.ms.us/images/uploads/forms/MSAGO_Complaint_Form.pdf

Missouri
Missouri Department of Higher Education
205 Jefferson Street
PO Box 1469
Jefferson City, MO 65102-1469
info@dhe.mo.gov

Montana
Montana Board of Regents
Office of Commissioner of Higher Education
Montana University System
2500 Broadway Street
PO Box 203201
Helena, MT 59620-3201

Montana Office of Consumer Protection
2225 11th Avenue
P.O. Box 200151
Helena, MT 59620-0151
contactocp@mt.gov
http://www.doj.mt.gov/consumer/consumer/consumercomplaint/complaintform.pdf

Nebraska
Nebraska Coordinating Commission for Postsecondary Education
PO Box 95005
Lincoln, NE 68509-5005 Nebraska
Department of Education
Investigations Office
301 Centennial Mall South
PO Box 98987
Lincoln, NE 68509-4987
http://www.education.ne.gov/PPCS/PDF%20Folders/PDF%20Documents/PPCS%20Forms/Complaint-form.pdf

Nebraska Attorney General
Consumer Protection Division
2115 State Capitol
Lincoln, NE 68509
https://ago.nebraska.gov/forms/consumer_complaint
Consumer Protection Hotline: (800) 727-6432

Nevada
Nevada Commission on Postsecondary Education
3663 East Sunset Road
Suite 202
Las Vegas, Nevada 89120
http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm

New Hampshire
Patricia Edes, New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301
603-271-0257
Patricia.Edes@doe.nh.gov

New Mexico
New Mexico Higher Education Department
2048 Galisteo
Santa Fe, NM 87505
http://www.hed.state.nm.us/uploads/FileLinks/b23fc959f37c44bb8e3caae612e0dba7/PPS%20Complaint%20Form.pdf

New York
New York Office of College and University Evaluation
New York State Education Department
5 North Mezzanine
Albany, NY 12234
ocueinfo@mail.nysed.gov
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html

North Carolina
Postsecondary Education Complaints
c/o Assistant Director of Licensure
University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, NC 27515
919-962-4558, studentcomplaint@northcarolina.edu

North Dakota
Dr. Richard Rothaus, Vice Chancellor of Academic and Student Affairs
North Dakota University System
600 E Boulevard Ave, Dept 215
Bismarck, ND 58505-0230
richard.rothaus@ndus.edu
(701) 328-4136
http://www.ndus.edu/system/state-authorization/

Office of Attorney General
Parrell Grossman, Director, Consumer Protection Division, 701-328-5570
Gateway Professional Center, 1050 E Interstate Ave. Suite 200, Bismarck, ND 58503-5574
https://attorneygeneral.nd.gov/consumer-resources/consumer-complaints  

Ohio
Ohio Department of Higher Education
25 South Front Street, Columbus, OH 43215-4183

Ohio Attorney General
Consumer Protection Section
30 East Broad Street, 14th floor
Columbus, OH 43215-3400
http://www.ohioattorneygeneral.gov/consumercomplaint

Oklahoma
Oklahoma State Regents for Higher Education
655 Research Parkway
Suite 200
Oklahoma City, OK 73104
Oklahoma State Board of Private Vocational Schools
3700 Classen Boulevard Suite 250
Oklahoma City, OK 73118-2864

Oklahoma Office of the Attorney General
Consumer Protection Unit
Attn: Investigative Analyst
313 NE 21st Street
Oklahoma City, OK 73105
http://www.oag.state.ok.us/oagweb.nsf/ccomp.html

Oregon
Oregon Higher Education Coordinating Commission
Office of Degree Authorization
775 Court Street NE, Salem, OR 97301

Oregon Attorney General
Financial Fraud/Consumer Protection Section
1162 Court Street NE
Salem, OR 97301-4096
http://www.doj.state.or.us/finfraud/pdf/concompform.pdf

Pennsylvania
Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333

Office of Attorney General
Bureau of Consumer Protection
14th Floor, Strawberry Square
Harrisburg, PA 17120
http://www.attorneygeneral.gov/uploadedFiles/Complaints/BCP_Complaint_Form.pdf

Puerto Rico
Puerto Rico Council on Higher Education
PO Box 1900
San Juan, PR 00910-1900

Puerto Rico Department of Justice
PO 9020192
San Juan, PR 00902-0192

Rhode Island
Rhode Island Office of the Postsecondary Commissioner
Shepard Building, 80 Washington Street, Suite 524
Providence, RI 02903

Rhode Island Department of Attorney General, Consumer Protection Unit
150 South Main Street, Providence, RI 02903
https://riag.wufoo.com/forms/q1851amb1bdd4d5/

South Carolina
South Carolina Commission on Higher Education
1122 Lady St., Suite 300
Columbia, SC 29201
http://www.che.sc.gov/AcademicAffairs/License/Complaint_procedures_and_form.pdf
 
South Dakota
South Dakota Secretary of State Shantel Krebs State Capitol 500 East Capitol Avenue Pierre, SD 57501-5070 sdsos@state.sd.us

South Dakota Office of Attorney General, Division of Consumer Protection
1302 E Hwy 14 Suite 3, Pierre, SD 57501-8053
http://consumer.sd.gov/complaintform.aspx

Tennessee
Tennessee Higher Education Commission
404 James Robertson Parkway
Suite 1900
Nashville, TN 37243
http://www.tn.gov/thec/Divisions/LRA/PostsecondaryAuth/Complaint%20Form.rtf

Texas
Texas Workforce Commission
Career Schools and Colleges - Room 226-T
101 East 15th Street
Austin, TX 78778-0001
http://www.twc.state.tx.us/svcs/propschools/ps401a.pdf

Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752
http://www.thecb.state.tx.us/index.cfm?objectid=051F93F5‐03D4‐9CCE‐40FA9F46F2CD3C9D

Office of the Attorney General
Consumer Protection Division
PO Box 12548
Austin, TX 78711-2548
https://www.oag.state.tx.us/consumer/complaintform.pdf
Title 19 of the Texas Administrative Code, Sections 1.110-1.120 - Student Compliant Procedure
http://info.sos.state.tx.us/pls/pub/readtac$ext.ViewTAC?tac_view=5&ti=19&pt=1&ch=1&sch=E&rl=Y

Utah
Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, UT 84111
consumerprotection@utah.gov
http://consumerprotection.utah.gov/complaints/index.html

Vermont
Vermont Department of Education
State Board of Education
120 State Street
Montpelier, VT 05620-2501

Vermont Attorney General’s Office
109 State Street
Montpelier, VT 05609-1001

Virginia
State Council of Higher Education for Virginia
101 N. 14th St.
James Monroe Building
Richmond, VA 23219
communications@schev.edu
http://www.schev.edu/forms/StudentComplaintInformation.pdf

Washington
Washington Student Achievement Council
917 Lakeridge Way, PO Box 43430
Olympia, WA 98504-3430
complaints@wsac.wa.gov
http://wsac.wa.gov/protecting-education-consumers

West Virginia
West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E., Suite 700
Charleston, WV 25301-2800

West Virginia Office of the Attorney General
Consumer Protection Division
PO Box 1789
Charleston, WV 25326-1789
http://www.wvago.gov/pdf/general-consumer-complaint-form.pdf

Wisconsin
Wisconsin Educational Approval Board
30 W. Mifflin St., 9th Floor
P.O. Box 8696
Madison, WI 53708
eabmail@eab.state.wi.us
http://eab.state.wi.us/resources/complaint.asp

Wyoming
Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050

Attorney General's Office
123 Capitol Building
200 W. 24th Street
Cheyenne, WY 82002