The COHLIT Team

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HELP DESK

Christopher Valera
Christopher Valera | Assistant Director, Information Technology

A Loyal Son (LC, SCI ’99), Christopher Valera is responsible for the technical operations and system administration of Rutgers Online, the Instructure Canvas Learning Management System, and the Pearson eCollege Learning Management System.  His areas of responsibility include IT staff leadership, instructional technology, vendor management, IT project management, application development, data management, and the help desk. Christopher works closely with University leadership, central administration, academic units, and strategic partners in new product discovery, system integration, and delivering tools to the online learning community at Rutgers.  Christopher was previously the Assistant Director - IT of IT @ Continuing Studies (IT@CS), Rutgers University.

chris.valera@rutgers.edu

 
David Schober
David Schober | Manager, User Services

David is a Manager, User Services, and has been a part of the Division of Continuing Studies since 2008. He is a proud Rutgers alumnus (LC’07) with a passion for learning, and a dedication to providing outstanding customer service. Certified in ITIL® Foundations, Quality Matters (QM) trained, and a VoiceThread Certified Educator, he strives to foster best practices in service management in order to achieve a welcoming environment to both engage and energize faculty and student success. He also brings his knowledge of web, graphic and multimedia design to on-demand training and documentation.

dschober@docs.rutgers.edu

 
Kate Bachmann
Kate Bachmann | Helpdesk Agent

Kate recently graduated Rutgers with a degree in Information Technology and Informatics.  Prior to finding a niche in technical support, she worked with the Rutgers Recreation and Intramural Sports group as a referee, camp counselor, and social media marketer.  Kate brought her experience to COHLIT when she joined in 2015 a valuable asset in the planning, marketing, and execution of the Rutgers Online Learning Conference.  Her organization and prompt attention to details has led to her current position as a help desk agent assisting faculty and students with the Learning Management Systems and Educational Technologies provided by our office.  Compiling large reports for data analysis utilizes her ITI degree and the streamlines the process for quick turnarounds.  She also assists with the planning and coordination of local events, such as office challenges and monthly gatherings that create a comradic office environment.

kbachmann@docs.rutgers.edu

 
Roy Chao
Roy Chao | User Support Services Specialist

Roy joined the Center for Online and Hybrid Learning and Instructional Technologies (COHLIT) in 2012 serving as a User Support Services Specialist. With extensive knowledge about the Canvas, eCollege, and Sakai learning management systems (LMS); he is committed to providing technology-focused support, training, and consulting for all campuses. Roy is a graduate of Rutgers University with a Bachelors in Economics and is currently pursuing his Masters of Business and Science in User Experience Design.  Since his time at COHLIT, Roy has been directly involved with streamlining processes for the UMDNJ and Rutgers merger, Continuing Education Programs, LMS Course Migrations, and Rutgers Fully Online Degree Programs. His other responsibilities include data analytics and reporting for online and hybrid courses, as well as developing support documentation. He is also the content manager for the Online Learning Help Desk Support Center website.

roychao@docs.rutgers.edu

 
Gabriel De La Cruz
Gabe De La Cruz | Help Desk Agent

Gabe graduated Rutgers in 2014 with a major in Sociology. He joined the Center for Online & Hybrid Learning and Instructional Technologies in June 2016 and is currently providing support for students and instructors who use the learning systems and external technologies offered by COHLIT. Gabe’s previous experience as a Discrepancy Resolution Analyst at Telesoft working in collaboration with Bloomberg and has helped bring a new perspective to the team’s operations. Outside of COHLIT, he is an aspiring photographer, and also an avid car enthusiast. He likes to get his hands dirty, solving issues that come up and heading off upcoming ones before they start. He plays strategic computer games as well. Which lets him employ his problem solving skills in a much more relaxed and creative environment.

gdelacruz@docs.rutgers.edu

 
Eric Leupold
Eric Leupold | Helpdesk Agent

Eric Leupold has been involved in Online Learning at Rutgers University since 2003 when he started as an Online Course Design Consultant working in Learning Studio(eCollege).  In 2009 he joined the School of Management and Human Relations as an Online Course Coordinator to assist in the development of their online programs providing training and support to faculty and students while assisting in course development.  In 2012 Eric rejoined COHLIT allowing the Online Learning Help desk to expand its hours to include weekends and evenings. He currently works with faculty, staff and students supporting Learning studio, Canvas and Learner Community LMSs along with associated third party technologies. He is currently the point agent for ClassLive, and Virtual World training and support and specializes in Campus Pack, VoiceThread, BigBlueButton and Kaltura integrations.  His dedication and experience have also proved instrumental in developing and maintaining our Online Learning Knowledge base and support systems.

eleupold@docs.rutgers.edu

 
Paul In Wook Park
Paul Park | Helpdesk Agent

In Wook Park, also known as Paul, graduated Rutgers in 2014 with a degree in Journalism and Communications.  His degree comes into practice when he is developing and updating tutorials or informative pages that detail the technologies provided through COHLIT.  It is also a useful skillset while crafting user-friendly support responses that assist both faculty and students in through their use of the learning management systems and third-party technologies provided by our office. Paul has also used his creative skills to establish a green screen method, that has been featured at Rutgers Day, for visually placing people in locations and time periods they may never be able to visit. His passion shows in both the video and graphic design that he uses in his own personal life for livestreaming to a worldwide audience through Twitch. Aside from enjoying video games Paul is also learning how to make video games.

iwpark@docs.rutgers.edu