Roy Chao - User Support Services Specialist

Roy Chao
Roy joined the Center for Online and Hybrid Learning and Instructional Technologies (COHLIT) in 2012 serving as a User Support Services Specialist. With extensive knowledge about the Canvas, eCollege, and Sakai learning management systems (LMS); he is committed to providing technology-focused support, training, and consulting for all campuses. Roy is a graduate of Rutgers University with a Bachelors in Economics and is currently pursuing his Masters of Business and Science in User Experience Design.  Since his time at COHLIT, Roy has been directly involved with streamlining processes for the UMDNJ and Rutgers merger, Continuing Education Programs, LMS Course Migrations, and Rutgers Fully Online Degree Programs. His other responsibilities include data analytics and reporting for online and hybrid courses, as well as developing support documentation. He is also the content manager for the Online Learning Help Desk Support Center website.

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