Verificient's Proctortrack Faqs

Frequently Asked Questions for Proctoring Using Verificient's Proctortrack

 

As Rutgers adapts to the growth of online programs, it is important to continue the commitment to the Rutgers’ academic integrity policy:

Failure to uphold these principles of academic integrity threatens both the reputation of the University and the value of the degrees awarded to its students. Every member of the University community therefore bears a responsibility for ensuring that the highest standards of academic integrity are upheld.

In upholding the standards of academic integrity, the Center for Online & Hybrid Learning and Instructional Technologies facilitates technologies that help to maintain these high standards in order for students to obtain online course credits and maintain its accreditation. Unfortunately, violations of academic integrity do occur. Technologies like Proctortrack help create an even playing field by monitoring students, by performing a full system check, identity verification, and environment monitoring throughout the entire testing session to ensure compliance with accreditation agencies and academic.

For more information on Proctortrack at Rutgers, contact Priscilla Hockin Brown at proctoring@docs.rutgers.edu. 

What is Proctortrack?

Proctortrack is remote proctoring software that uses webcams to track student activity during test-taking and flag any suspicious activity for instructor attention. According to Verificient, the makers of Proctortrack:

Through proprietary facial recognition algorithms, the platform automates proctoring by monitoring student behavior and action for test policy compliance. Proctortrack can detect when students leave their space, search online for additional resources, look at hard notes, consult with someone, or are replaced during a test.

Proctortrack is customizable to align with an institution’s testing policies. It offers powerful analytics and its dashboard allows administrators to seamlessly investigate any pre-flagged potential test policy breaches.

How long will data be stored?

All student data will be kept confidential at all times. Proctortrack is fully compliant with the Family Educational Rights and Privacy Act (FERPA), as well as their own stringent data privacy policies.  Proctortrack data is stored in secure databases and will never be sold or provided to any third parties. Student data is deleted 60 days after exams are completed (based on agreement with Rutgers). Disputed exams will be kept longer. At this time, students will receive email notification confirming that all proctoring data has been permanently purged from the servers.

If you have any concerns about your data and privacy, you may view the policies on the Verificient website: Privacy Policy and FERPA.  Also, feel please free to contact the Proctortrack team at support@verificient.com

How does Proctortrack work?

The Proctortrack software does not access any of the files on a student’s hard-drive.  Proctortrack will access the audio and video outputs and take screenshots recorded only during an exam.  During exams, student webcam videos are not streamed live to anyone. They are only captured and stored locally until they are uploaded in segments to our servers for automated analysis.

Once student data is captured and uploaded to Proctortrack’s secure servers, it is analyzed automatically by algorithms to identify any possible anomalies in breaches to test policies. If there are any test policy breaches, the data relevant to those breaches will be sent to the course instructor, and will be stored in the Rutgers learning management system (LMS).

All student data will be automatically deleted from Proctortrack servers within 60 days of the final exam of the course (based on the requirements agreed upon).  Students will receive an email notifying that all proctoring data has been permanently purged from the Verificient servers.

Verificient operates in compliance to federal laws, including FERPA (Family Education Rights and Privacy Act), FTC (Federal Trade Commission), as well as their own strict internal compliance standards. Penalties for privacy violations are severe and taken very seriously at Verificent. The Proctortrack software is being implemented for the Rutgers Online programs, to ensure Rutgers University is in compliance of mandated standards set by Congress and enacted by US Department of Education. These standards require all online programs which receive financial aid to have identity verification and authentication processes in place.

Who decides if it is cheating?

Much like an in-class exam, instructors determine the rules of the exam. The Proctortrack software uses those rules as guidelines to determine if infractions have occurred.  It is the responsibility of the instructor to review the data presented and determine if an academic integrity infraction has occurred.  Following University guidelines, the infractions may be resolved by the instructor or through the University adjudication process.  Please refer to the Rutgers Academic Integrity website for definitions of violations.

It is new untested software.  Why are we the guinea pigs?

Proctortrack was evaluated in a  pilot period in Fall 2014 at Rutgers.  The service was made available University-wide for Spring 2015.  Proctortrack is not new untested software.  Currently, it is used at other schools including the University of South Florida.

While I was taking my exam, my computer power went off. I have restarted my computer. Now my learning management system is saying I cannot retake my exam. What to do?

In case of a power-failure or system crash, you will need to restart the test again in exactly the same way as if you are taking the test afresh. Proctortrack once started will first upload any remaining data from before the system crashed and then will continue.

 If eCollege is not allowing you to take the test again because your prior attempt was finalized and submitted, then please contact your instructor to re-open the test for you or to allow you a re-take. 

What other schools are using Proctortrack?

USF

USC

Maryville University

UNT Health Science Center

Cornell

St. George's University Medical School

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