Experiencing an error in eCollege

Server Errors

Gradebook Errors


Receiving a Server Error as below?

server application error

It is possible that your browser may be blocking the cookies required to access eCollege. We suggest you first trying to clear your temporary internet files to see if that resolve the issue. If not then you please see the links below to change your cookies settings.

Step 1: Deleting Cached Files and Cookies
http://247pearsoned.custhelp.com/app/answers/detail/a_id/221

Step 2 (if Step 1 doesn't work):
Internet Explorer: http://windows.microsoft.com/en-XM/windows-vista/Block-or-allow-cookies
Chrome: https://support.google.com/accounts/answer/61416?hl=en
FireFox: http://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences#w_how-do-i-change-cookie
Safari: http://247pearsoned.custhelp.com/app/answers/detail/a_id/8970

If the issue persists or you have a different problem, please let us know at help@eCollege.rutgers.edu or contact our 24/7 technical support desk at 877-778-8437. They will guide you through any additional settings that may need to be adjusted to avoid this error. Thank you.


Gradebook Errors with Chrome and Safari?

 

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